As we navigate the ever-evolving landscape of the digital age, financial institutions are placing significant emphasis on modernising their operations:
- Throughout this transformative journey, these institutions encounter many challenges driven by various factors. These include the escalating demand for personalised customer experiences, increase digital adoption, the urgent need to reduce AHT (average handling time), the complexities involved in post-call categorisation and summarisation, the necessity to alleviate the burden of repetitive queries on busy agents, the strict adherence to compliance requirements, the critical aspects of agent retention and effective onboarding, and the noticeable decline in sales attributed to a decrease in customer acquisition.
- In response to these formidable challenges, many institutions wholeheartedly adopt AI and automation technologies as pivotal solutions.
- Automation integration allows financial institutions to achieve substantial cost savings, enhance operational efficiency, and streamline intricate workflows. Furthermore, harnessing AI algorithms to derive data-driven insights empowers organisations to monitor business productivity vigilantly, discern emerging trends, and execute well-informed decisions.
Notably, a leading financial institution achieved an outstanding 24% decrease in incoming assisted call volume, and increase self-service by more than 20%, eliminating the need for agent intervention through the Uniphore platform.
- Join us for an engaging and informative session with our seasoned professionals who promise to equip you with the knowledge and tools to stay ahead in the dynamic world of banking and finance.
Agenda
| Time |
SESSION |
| 12:00PM – 12:05PM |
Welcome Note & Context Setting |
| 12:05PM – 12:40PM |
AI for BFSI live Demo – Hani AlGhanem, Senior Solution Consultant,Uniphore |
| 12:40PM – 12:55PM |
Polls and Open Q&A |
| 12:55PM – 1:00PM |
Closing Remarks and Open Networking |
