Transactions to Interactions:

How AI & Automation Can Improve
CX & EX in the BFSI Industry

Interactive Webinar

13th December 2022 | 1:00 PM PHT

REGISTER HERE

WEBINAR OVERVIEW

Every major transformation in history has always been disruptive in some way or the other-people having to adapt to new systems, learn new skills, move to different places, families getting divided, etc. Digital transformation has reversed this trend. Now, technology is adapting to people’s needs instead of forcing them to make drastic changes to their existing conditions. What a humane transformation!

TALKING POINTS

What is to be expected next? Will machines become more human-like? Will the machines be able to understand multiple languages, facial expressions, tone of voice, body language, etc., and start responding accordingly? Will emotional intelligence augment rational intelligence?

What business benefits can be expected? How to make loan collections a lot more effective? How to make the KYC and on-boarding process smoother? How much will the insurance renewal rates rise? How much will CX improve for insurance claims? What will be the overall brand trust and engagement? And, most importantly, how exactly will technology help achieve all these?

The most desirable scenario is that technology will take us from transactions to interaction and from capturing information to capturing feelings.

FOCUS AREAS & DISCUSSION TOPICS:

  • Improve employee/agent experience, satisfaction, and retention while accelerating agent on-boarding and improving quality.
  • Reduce operational costs with improved agent productivity, shorter average handle time, and reduced call volume.
  • Drive revenue and other strategic business outcomes by improving conversion and retention.

Previous Speakers

If you are a VP, Head or CxO, to get your complimentary pass:

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About Uniphore

Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.

At Uniphore, they believe companies that best understand and take action on those conversations will win. They have built the most comprehensive and powerful platform that combines conversational AI, computer vision, emotion and tonal analysis, workflow automation, and RPA (Robotic Process Automation) workflow automation and RPA (Robotic Process Automation) with a business-user-friendly UX in a single integrated platform to transform and democratize customer experiences across industries.