JOIN US TO LEARN ABOUT
- Examples of Al that are achieving extraordinary results in many different industries and use cases.
- How domain-specific conversational Al can understand, optimize, and automate human-to-human conversations in the contact center in any language, spoken and implied.
- Current and in-progress advances in Al understanding that will impact the contact center in 2022 and coming years.
- How contact centers can use conversational Al today to drive dramatic business improvements.
TALKING POINTS
- What will contact centers look like in the years to come? Will human agents be replaced with robots? More importantly, what will happen to human conversation?
- While artificial intelligence (AI) has made remarkable leaps in sophistication, it is highly unlikely toreplace humans -including contact center agents - anytime soon. What will change very soon is that human agents will get super-human help from incredibly smart and continually learning machines.
- In this webinar, we'll explore the advances in conversational Al that are already driving transformational results for contact centers, the impact of Al on the future of the contact center, and how companies can be adopting conversational Al to improve the experience for customer and agents.
meet your Speakers
Brano Vargic
Chief Digital & Transformation Officer | COO | Executive Team Member at Phu Hung Life Insurance
Ella Nguyen
Co-Founder and CGO for Innovature BPO.
Speaker Profile
Chu Hong Hanh
Head of Innovation Lab ACB - top largest banks in Vietnam
Speaker Profile
Ha Nguyen
Head of Operational Risk Management Department of Orient Commercial Joint Stock Bank (OCB)
Speaker Profile
Phu Pham
Senior Manager of Innovation and Customer Experience Delivery at Techcombank (TCB).
Speaker Profile
Evy Nguyen
Head of Customer Experience of Viet An Group
Speaker Profile
Thi Nguyen
Country Sales Director, Vietnam
Uniphore
Mr. Thi has 20+ years of experience in Sales and Consultancy organizations of IT, Customer services solutions, E-Commerce and Mobile/Web/Software product development.
Passionate about growing customer experience, employee experience & performance, enterprise revenue & profit.
Had the opportunity to work with many customers cross industries (BFSI, Retail, Logistic & Transportations, FMCG) and technology leaders (Avaya, Cisco, EMC, Salesforce, SAP, Oracle, Nice, Uniphore etc).
Brano Vargic
Chief Digital & Transformation Officer | COO | Executive Team Member at Phu Hung Life Insurance
Senior leader with cross-functional and cross-cultural experiences in fin-tech, consumer finance, banking and life-insurance sectors in Europe and Asia. Investor, senior advisor and board member in several start-ups. Executive roles in Digital, OPS, HR, M&A, Project management and Business Development.
Fintech and Insurtech enthusiast with digital transformation hands-on experience and sharp focus on customer centricity. People focused leader with strong ability to formulate strategies and drive for execution. Conceptual decision maker understanding interdisciplinary dependencies among different parts of organisations. Proven track record in Hay Group, Raiffeisen Bank International Group, Home Credit and Phu Hung Life Insurance. MBA programs lecturer in Austria, Slovakia, Latvia and USA. Professional network NGO leader with ability to execute turn-around change management. Block-chain, Crypto and De-Fi believer.
Ella Nguyen
Co-Founder and CGO for Innovature BPO.
Ella has 15 years of experience in marketing, communication, and business strategy and has set up an outsourcing business named Innovature Consulting and has been the Co-Founder and Managing Director, since 2015. At Innovature, Ella manages the operations of a BPO hub with nearly 100 employees including Vietnam and Philippines offices. She also directs sales and marketing strategies to keep expanding the outsourcing business and the brand of Vietnam offshore solutions to the US market via business conferences in Las Vegas and the Silicon Valley, exhibition shows in Singapore and also runs B2B webinars .
Chu Hong Hanh
Head of Innovation Lab ACB - top largest banks in Vietnam
Ms. Hanh owns more than 13 years of experience in banking services, especially digital banking and digital transformation strategy. Besides, Ms. Hanh is also an expert in the field of banking technology, understands customer insights and has experience in building a cooperation ecosystem with large enterprises.
Ha Nguyen
Head of Operational Risk Management Department of Orient Commercial Joint Stock Bank (OCB)
Ha Nguyen, Head of Operational risk management, Risk Transformation Product Owner, Digital banking (13 year experience in commercial banking)
Phu Pham
Senior Manager of Innovation and Customer Experience Delivery at Techcombank (TCB).
Phu, Pham Huynh Thien - Senior Manager, Innovation and Customer Experience Delivery. Phu has 10 years of working experience in Customer Service and Customer Experience industry with the role Head of Customer Service at several e-commerce companies such as Zalora, Lazada, Traveloka, and Adayroi. Then, Phu move to FMCG companies with the same role such as Philip Morris International and Novaland Group. Phu graduated from Social Sciences and Humanities University - HCMC National University with the major of International Relations. Besides, Phu also has the certificate of COPC - HMPT Training (in Jakarta, Indonesia) and Global Group Training Certificate (GTC).
Evy Nguyen
Head of Customer Experience of Viet An Group
As an honorary instructor of Marketing, with more than 10 years of experience working in the field of marketing and customer service, her contributions are extraordinarily valuable to the company as well as customer. She helps to build a seamless journey to connect every touchpoint together in order to serve customers better. With a digital transformation certificate from University of Virginia, she has consulted and executed plans for big brands such as: Thaco, Hennessy, Oppo, Saint-gobain, etc.