Head -Strategy / Receivables Management at Bank of Baroda
Performance oriented professional with 21 years of proven track record in Collections and Legal recovery through inspiring leadership and execution excellence.
Retail Portfolio Management
Deft experience in Early, Mid, Deep and W/off Buckets for Secured, Unsecured, Agriculture, Commercial vehicle, Construction Equipment & Mortgage Loans.
Delinquency / Debt Management: Designing and implement collection strategy, techniques, procedures for end-to-end collections buckets.
Impact analysis on delinquency basis high frequency lead and lag indicators.
Design, Develop & Implementation of various Policy & Processes framework for smooth functioning daily collection operations.
Legal Tools: Understanding of various legal tools and tactical implementation as an enabler for portfolio management.
Networking: Coordinating with law enforcement, statutory bodies & auditors both internal and external for compliance and controls.
Call Centre & Field force / Profit Centre Operations: Managing network of Agencies & large In-house Team of call center & field Force.
Removal of bottlenecks through handholding, coaching & training, one-on-one methods for team support and supervision.
Devising To-Do list, Daily/Weekly Assignment’s methodology and monitoring the outcome in controlled environment.
Enabling the performance of team members for ensuring individual & group achievements.
Budgeting & Planning: Planning & budgeting basis collection models along with profitability measures.
Deployment of Technology and processes for enhancing productivity and Cost optimization.
Business Re-engineering: Understanding & Implementation of newer technologies in collection function.
Process & Performance re-designing & improvement through analytics & qualitative interventions.
â—¾ Notable Accomplishments:
Developed & Implemented - Risk based collection Model.
Design, Develop & Implemented Agri-collection Model
Business Re-engineering of end-to-end collection and legal Process.
Blueprinting and implementation of Digital Collection process.
Exposure in portfolio Selloff’s & Buyouts.