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PHILIPPINES CHAPTER

Conversational
AI - Transforming

Contact Centers from Cost to
Revenue Enabler

27th September 2022
Interactive Webinar

REGISTER HERE

WEBINAR OVERVIEW

Conversational Artificial Intelligence is a game changer for Customer Experience. It helps to transform personalized data-driven data experiences Into positive revenue denerators such as telesales collections, and compliance drivers. While one of the most tangible impacts of conversational Al has been on customer support, the contact centre handling all digital conversations becomes the best point of contact to enable up-sell and cross-sell that drive business metrics.

TALKING POINTS

  • The most important question is, how and when do you start implementing game-changing technologies that convert routine interactions into revenue?
  • The most successful contact centres will be those with an agile, competent team augmented by Chatbots, digital channels and effective knowledge management.
  • Contact centres are a valuable source of untapped data that is, key to improving businesses. Can companies improve customers' experiences and agent capabilities by gathering insights with the power of AI to delight their customers?

THIS WEBINAR WILL FOCUS ON

  • How vital is Customer Experience for any Organization?
  • Delivering an experience that is both integrated and channel agnostic
  • How does the organization ensure that agents are providing a consistent level of service and experience
  • Moving from traditional measures such as service level and handle times to customer effort, success, and emotion
  • How is Digital Transformation Driving the Customer Experience

Meet Your Speakers

Jonathan Tam

Director Shared Services

Speaker Profile

Miroslav Sovjak

Head of Value Added Services at Home Credit Philippines

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David Tapang

Chief Experience Officer at StaffVirtual

Speaker Profile

Kapil Mudgal

Managing Director & Founder of Sigma Outsourcing Services Pvt Ltd ( SOSPL )

Speaker Profile

Krishnan Parameswaran

Vice President at Uniphore

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Gokul Gopalakrishnan

Senior Vice President & Business Head, Asia at Uniphore

Speaker Profile

Ganapathy Subramaniyan

Chief Information Officer at Everise

Speaker Profile

Previous Speakers

Get your complimentary pass If you are Head, VP or CxO's

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About Uniphore

Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.

At Uniphore, they believe companies that best understand and take action on those conversations will win. They have built the most comprehensive and powerful platform that combines conversational AI, computer vision, emotion and tonal analysis, workflow automation, and RPA (Robotic Process Automation) workflow automation and RPA (Robotic Process Automation) with a business-user-friendly UX in a single integrated platform to transform and democratize customer experiences across industries.