Conversational Artificial Intelligence is a game changer for Customer Experience. It helps to transform personalized data-driven data experiences Into positive revenue denerators such as telesales collections, and compliance drivers. While one of the most tangible impacts of conversational Al has been on customer support, the contact centre handling all digital conversations becomes the best point of contact to enable up-sell and cross-sell that drive business metrics.
- The most important question is, how and when do you start implementing game-changing technologies that convert routine interactions into revenue?
- The most successful contact centres will be those with an agile, competent team augmented by Chatbots, digital channels and effective knowledge management.
- Contact centres are a valuable source of untapped data that is, key to improving businesses. Can companies improve customers' experiences and agent capabilities by gathering insights with the power of AI to delight their customers?
THIS WEBINAR WILL FOCUS ON
- How vital is Customer Experience for any Organization?
- Delivering an experience that is both integrated and channel agnostic
- How does the organization ensure that agents are providing a consistent level of service and experience
- Moving from traditional measures such as service level and handle times to customer effort, success, and emotion
- How is Digital Transformation Driving the Customer Experience
Meet Your Speakers
Managing Director & Founder of Sigma Outsourcing Services Pvt Ltd ( SOSPL )
Chief Digital & Transformation Officer | COO | Executive Team Member at Phu Hung Life Insurance
Co-Founder and CGO for Innovature BPO.
Chu Hong Hanh
Head of Innovation Lab ACB - top largest banks in Vietnam
Head of Operational Risk Management Department of Orient Commercial Joint Stock Bank (OCB)
Senior Manager of Innovation and Customer Experience Delivery at Techcombank (TCB).
Head of Customer Experience of Viet An Group
Head of Customer Experience & Learning & Development at Kissht | Ring